No, there is no minimum order.

Please Note -
Delivery Orders Placed Mon – Thurs will be despatched next working day. Orders placed after Thurs will be dispatched on the following Monday (excluding Bank Holidays).

If an item is out of stock, you will be notified by email with an expected date for delivery.

Yes, when you get to check out you will see that the delivery address
box will be ticked ‘same as billing address?’ If you untick that box,
it will give you space to fill in a different delivery address.

No, you can check out as a guest if you wish. If you set up an
account, you will be able to view past orders and save your address
which will make your shopping experience even quicker next time. You
will also receive any special offers and discounts that are available by
email.

No, currently our ordering is online only for delivery or 'Click and
Collect' or physically by visiting our store in High Lane, Stockport.

If you live local to our store in High Lane, Stockport, you can order from the website and choose 'Click and Collect' at Checkout.

Your order will be processed as usual and you will receive an order confirmation email. This will be followed by a separate email to advise that your order is complete.

Once you have received the Order Complete email, your goods are ready to collect from the store during usual trading hours.

You will receive an email confirmation detailing your order.

Please contact us on info@balloonurroom.co.uk with full details and we can check for you. Please give us your full name, date and time of your order and your postcode and the products ordered. Please check your junk folder as depending on your settings, confirmation emails could be found in there.

Once you have received the order confirmation, your order will be sent straight to our despatch team for picking and posting. This means that unfortunately, we are unable to add items. You will need to place an additional order.

The box to input discount codes can be found on the Checkout page, on the left side of the page. Please click the ‘Do you have a voucher code?’ button . That will display a box into which you can enter your code.

Please enter the code exactly as it is written - that is, all in capitals etc. The easiest way to ensure that it is correct is to Copy and Paste it into the box. Also, please check terms and conditions as there may be some items or products that are excluded from the offer and some are for specific dates only.

If you have problems inputting the discount code please message us on info@balloonurroom.co.uk BEFORE you complete your payment.

We have no access to your payment details once the payment is complete. We can email you instructions or arrange for one of the team to call you and talk you through the process.

Yes. Payments are handled by a third party with industry leading encryption and security. We do not see, store or have access to your credit card information.

Royal Mail do not regard an item as lost until 15 working days in the UK. If it is longer than this and you still haven’t received your order, please contact us on info@balloonurroom.co.uk.

You may be required to complete a lost declaration form.

Please contact us on info@balloonurroom.co.uk with details and we will pass to our tech team for investigation. Alternatively, you can call the store number during trading hours and someone will assist you.

If you’re making a larger order or ordering multiple items, please contact us directly at info@balloonurroom.co.uk for more information about discounted delivery.